Cannot see new version of website – updates not showing – sticky cache

Posted on February 13, 2012 by admin.
Categories: css tips, Google tips and tricks, html tips, Web Development Tricks.

1) Control-R (or Command-R) – Control – F5 does the same thing on Windows

2) Go through your options and empty the cache manually

3) Try another browser

Users do not normally notice the old website hasn’t changed because they are not talking to the developers and wouldn’t know when the website really has been updated. This happens all the time.

Most likely you have a “sticky cache” on your computer.

Here’s the trick: Whether you get to http://yourwebsite.com by clicking this link, or by going through google, once you see http://yourwebsite.com in the top line of Internet Explorer, Firefox or Chrome (The URL or Location bar), do a hard refresh.

Hard refresh is done when you are supposed to be seeing the new webpage that you are having trouble with, and reaching out to your keyboard, while holding the “control” key, tap and letup on the “r” key, then let go of the “control” key. (Ctrl-r)

This dumps the old cached page that is sitting on your computer and tells it to go load the new one from the internet.

This insures that you are seeing the latest changes to your website.

The “sticky cache” issue is common when developing new websites. Usually people don’t notice changed pages so much because they don’t know the page should have changed. It happens more often than people realize.

Note: If you have an alternate web browser installed that you haven’t used lately, just view the website in it, you should see the latest version automatically, since it’s not been “cached” lately. Browsers do not share each other’s cache.

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If you have a really sticky cache:

Log out of WordPress, clear your browser cache, quit and restart the browser and try again. If that does not work, there may be a caching proxy or network cache somewhere between you and your host. You may need to wait for a few hours until this cache expires.

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Note: CSS changes can cause a really sticky cache when background images are changed, they tend not to update unless you clear your cache.

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